Accidental adversaries are created by two things: role confusion and role clarity. — 142: 1932-1932
Seeing Feedback in the System One Step Back: In what ways does the feedback reflect differences in preferences, assumptions, styles, or implicit rules between us? Two Steps Back: Do our roles make it more or less likely that we might bump into each other? Three Steps Back: What other players influence our behavior and choices? Are physical setups, processes, or structures also contributing to the problem? Circling Back to Me: What am I doing (or failing to do) that is contributing to the dynamic between us? — 148: 2023-2028