“One of my favorite books about team dynamics is Five Dysfunctions of a Team, by Patrick Lencioni. He writes that in order to have mutual trust, you need to be vulnerable. So, — 183: 2804-2805
“Properly elevating preventive work is at the heart of programs like Total Productive Maintenance, which has been embraced by the Lean Community. TPM insists that we do whatever it takes to assure machine availability by elevating maintenance. As one of my senseis would say, ‘Improving daily work is even more important than doing daily work.’ The Third Way is all about ensuring that we’re continually putting tension into the system, so that we’re continually reinforcing habits and improving something. Resilience engineering tells us that we should routinely inject faults into the system, doing them frequently, to make them less painful. — 214: 3278-3283
believe with utter certainty that whatever we’re trying to figure out is critical to the First Way. He talked about the need to understand the true business context that IT resides in. — 255: 3904-3905