There’s a Talmudic term for repairing the world: tikkun olam. Good apologies can help repair a broken world. In the Jewish tradition, God contracted the divine self to make room for creation, and God’s light was placed in vessels, some of which shattered. Part of humans’ purpose on earth is to gather those broken shards and sparks of wonder and beauty by doing acts of repair and healing. Good apologies are a huge part of that process. — 10: 128-131
One test for passive voice is the “by zombies” test. Does the sentence still work with the undead in it? Rebecca Johnson, a professor of culture and ethics at the United States Marine Corps University, explained that “if you can insert ‘by zombies’ after the verb, you have passive voice.” So “I’m sorry a toaster was dropped on your foot by zombies” is a decent sentence with passive voice (but a bad apology). “I’m sorry I dropped the toaster on your foot by zombies” doesn’t make sense at all, because it’s not the passive voice. See — 31: 435-439